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  1. Help Desk
  2. Frequently Asked Questions
  3. Software Questions

Software Questions

  • How to check pump automation settings
  • How do I start a pump?
  • Why can't I sign in with my username?
  • Why is my generic 4-20mA sensor reporting a Device Not Ready error?
  • Device Not Ready Error
  • How can I remove a User from my Portfolio?
  • What are the units used on the soil moisture graphs?
  • How do I set up alert thresholds for Flow meters?
  • How to Add a Monitor Card
  • Why Does the Observant Global Software Platform Ask Me to Accept a License Agreement
  • How do I sign in to the Observant Global software platform?
  • How can I organise my Monitor page?
  • How to check which user is signed in to Observant Global?
  • What are the Different User Access Levels in Observant Global?
  • How to Manage Configuration and Notification Thresholds of Devices
  • How to Check Battery Status
  • How to Check Cellular Connectivity
  • What if my Portfolio doesn't have any Admin Users?
  • How can I check the Users in my Portfolio and their access levels
  • How to Invite a Support Contact to your Portfolio
  • Why does Observant Global ask me to acknowledge a Licence Agreement?
  • How to Sign Up for the Observant Global Software Platform with a C3 Tank Level Monitoring Kit
  • Observant Tank Monitoring Kits — Top Questions
  • Why is my Observant Global software platform action "Deferred?"
  • What to Do If a Browser Crashes When Accessing the Observant Global Software Platform
  • How to Add the Observant Global Mobile Platform to Your Smart Phone's Home Screen
  • How to Access the Observant Global Software Platform on your Mobile Device
  • How to Remove the Obsolete Observant iPhone Application
  • Why New Units May Not Appear Immediately on the Map
  • What is the SI equivalent of US Customary units of measure?
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