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  1. Help Desk
  2. Frequently Asked Questions

Frequently Asked Questions

Billing Questions

  • How do I update my credit card details?
  • How do I change the payment contact

Hardware Questions

  • My Senix sensor has failed / started failing, what are my options?
  • How to Diagnose a Low Battery on a Solo+ Field Unit
  • How to Power Down a Solo+
  • What to do when a Solo+ is offline
  • Why didn't my electric pump start/stop?
  • How to maintain your ultrasonic level sensor in top condition
See all 37 articles

Software Questions

  • How to check pump automation settings
  • How do I start a pump?
  • Why can't I sign in with my username?
  • Why is my generic 4-20mA sensor reporting a Device Not Ready error?
  • Device Not Ready Error
  • How can I remove a User from my Portfolio?
See all 32 articles
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