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  1. Help Desk
  2. Frequently Asked Questions
  3. Hardware Questions

Hardware Questions

  • My Senix sensor has failed / started failing, what are my options?
  • How to Diagnose a Low Battery on a Solo+ Field Unit
  • How to Power Down a Solo+
  • What to do when a Solo+ is offline
  • Why didn't my electric pump start/stop?
  • How to maintain your ultrasonic level sensor in top condition
  • Locating a Field Unit's Serial Number (Serial Code)
  • How to Power Down an Observant C3
  • Where can I buy Observant equipment?
  • What to do when a C3 is Offline
  • Why are my Tank Level readings inaccurate?
  • How to identify if your antenna is LTE compatible
  • How to Check a site for LTE CAT-M1 coverage
  • What Maintenance does my Observant Field Unit Need?
  • How do I dispose of my Observant products?
  • Why is my device reporting the error "Communication failure"?
  • Why is my device reporting the error "Device is drawing too much current"?
  • Why is my device reporting "Over-range" error?
  • Why is my device reporting "Under-range" error?
  • Generic 4–20 mA Sensor - Under-range Error
  • Senix Level Sensor - Under-range error
  • How can I connect two or more Soil Probes?
  • Can I use a pressure sensor to monitor water levels?
  • How can I monitor a well or bore?
  • What type of antenna should I use to improve reception for a C3 unit?
  • Components of C3 Module
  • Supported Pumps for Local Start and Automatic Stop via Schedule Application
  • What Maintenance Does My Irrigation Automation System Need?
  • No Historical Data
  • Device Error - Communications Timed Out
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