Observant Global is a subscription based service. It’s important to understand that all Observant solutions sold will have ongoing Subscription Fees. Ongoing use of Observant Global and the ability for Observant equipment to communicate with the Observant Global software platform requires the payment of these recurring charges.
The subscription fees cover all aspects of your use: the cellular communications costs for the equipment, all data transfer, processing and storage, SMS and email notifications, access to the entire suite of online, cloud-based applications from your browser and mobile devices, and an Australian based support team to help you with any questions or problems you might have with your system.
Observant Global Subscription Fees are charged on a monthly basis, per telemetry unit, regardless of how it connects, i.e. Cellular, Radio or both. Customers will be charged directly using the Billing Portal.
The following table outlines the subscription pricing model in Australia, where you can find three distinct product offerings - ‘Monitoring’, ‘Agronomic’ and ‘Control’.
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Monthly Subscription Fees |
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Monitoring |
Using Observant Telemetry Hardware for Monitoring Equipment in the field, i.e. water level, camera, rainfall, line flow, and pressure. |
$15 |
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Agronomic |
Using Observant Telemetry Hardware for Monitoring Plant or Growing Conditions in the field, i.e. soil moisture, complete weather station, and micro-climate. |
$20 |
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Control |
Using Observant Telemetry Hardware for Controlling Equipment in the field, i.e. valve, actuator, pump, engine or any other type of control. |
$20 |
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Subscription fees include GST. A site with a mix of both monitoring and control devices will be charged by the higher fee. |
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For telemetry modules purchased from April 2025 the new Device pricing model applies as outlined here.
Need help?
We are here to help! Get in touch with our accounts team if you need further help to understand your Subscription Fees. Call our Toll Free number 1300 224 688 or contact your dealer to coordinate technical assistance.
Note: This subscription model applies to Australian customers who created a portfolio on and after 1 August 2019 and for telemetry modules purchased before April 2025.