Overview

Jammed indicates that the actuator has jammed and is unable to move, either because:

• there is an obstruction in its way
• it has seized
• it's reached its configured Out Stop position

Resolving the Error

You won't be able to schedule the Bay until the error is cleared. 

Obstructed/Seized

To identify the cause of the jamming, you'll need to visit the bay. If there's an obstruction, clear the obstruction. If the actuator has seized, you may need to use the white box to run the actuator first. 

Finally, Open and Close the actuator to remove the error. The action is found in the cog menu of the Monitor Card.

Bay Fully Closed

If the Bay is fully closed in reality but Global reports jammed, the Out Stop of the iRiser is not set up correctly.

This can be resolved by correcting the iRiser's Out Stop position:

1. Log into Global and visit Manage Equipment. Select the required site and iRiser, and make a note of its reported Actual Position:
   
   
   
2. Select Settings and set these values:
   1. Operating profile: iRiser
   2. Out Stop: 5mm more than the Actual Position noted in the last step. In this example, we would set it to 247 mm
   3. Tolerance: 10 mm
   4. Position meaning: In Is Open
3. Check that the settings are correct, then click Update.
4. Once the update has saved, Open the actuator from the cog menu of the Monitor Card.
5. After it is fully open, Close the actuator from the cog menu of the Monitor Card. This should resolve the issue and remove the error (allowing future schedules).