At Observant, ensuring that you receive timely and accurate service is a primary concern. We strive to provide top tier support direct to our customers. Our support team allows you to reach out to us through a variety of channels at your preference. Reach out to us via any of the following channels:
Getting Support via Phone Call
Call 1300 224 688
Getting Support via Text Message (SMS)
In Australia, you can start a support request via Text Message (SMS) using the following phone number:
- +61 451 562 280
Please note the above number supports only text messages. MMS and calls will not work.
Provide as much detail as possible so we can fix the issue before we get in touch with you. Adding the right level of detail will increase the chance of a quick resolution to your request:
- Your name and contact details.
- Your portfolio (property, organization, or company) name.
- Serial number of your unit e.g. C3-02234 (if applicable).
- Description of your question or problem.
Getting Support via Email
You can send email to helpdesk@observant.net. Remember the more detail the better.
Support Widget
You can ask our Answer Bot any question you have via our Support Widget. If you don't receive the information you need, you can also Request a callback, start Live Chat, or leave us a message directly from the Widget.
Note that Callback Request and Live Chat are available only when an agent is online, during Monday through Friday from 9 a.m. to 5 p.m., Australian Eastern Standard Time excluding Victoria gazetted public holidays.
Add relevant detail when leaving a message to allow our Support Team to answer your question or solve your problem. Adding the right level of detail will increase the chance of a quick resolution to your request:
- Your name and contact details.
- Your portfolio (property, organization, or company) name.
- Serial number of your unit e.g. C3-02234 (if applicable).
- Description of your question or problem. If your problem or question relates to your installed Observant equipment, remember to include:
- Name of the site you're looking at
- An overview of the issue.
- When the issue happened.
- What was happening at the site when the issue happened.
- You can also attach files (for example a screenshot) to the request.
Urgent Cases
For urgent cases you can raise an urgent ticket from this link, click the "Submit a Request" button at the top of the page and set the "Priority" to "Urgent". This will raise an alert with the team, including waking us up if it’s the middle of the night so we request you only use this when it’s necessary i.e. danger to lives, livestock, or crops.