Likely Causes
Occasionally, you may find that an Observant field unit has gone offline and is reporting out-of-date information, as described in Why Monitoring Data May Become Outdated on the Software Platform.
The most likely causes of a field unit being offline are:
The Solo field unit has multi-color LEDs to provide information on the power level and charging state of its battery pack as well as its radio's communication status.
Check Battery Status
This icon identifies the LED that provides information on a field unit's power level and its battery pack's state of charge. You can determine its battery pack's status by comparing the color and number of flashes of its battery LEDs to the following table.
Table 1.
A low voltage state of charge on a unit's battery is often caused by inadequate, solar-panel charging conditions. See this article for more details.
Check Cellular Connectivity Status
This icon identifies the LED which reports a field unit's radio status, and, thus, the ability of the unit to communicate with Observant Global. You can determine its cellular connectivity state by comparing the radio LED to the following table.
Table 2.
Power Cycle Unit
See How to Power Down an Observant Solo.
Check Site Radio Coverage
For 3G Units
- Ensure you can download a webpage on your phone at the site
- To test the Field Units, move the unit to a location with known good 3G coverage
Check for Physical Damage
Finally, inspect the Solo for any signs of physical damage.